How much time should I give myself before class? 

Your first time, you MUST show up 15 minutes before class starts so you can get the lay of the land especially if you have never spun or attended an indoor cycling class before. Regardless of your experience level, we have rules and safety precautions so it’s best to aim to arrive 15 minutes before class starts whether you are a novice or veteran. You will not be allowed into class.

4 minutes before class starts, the waitlist is called. Unless you are actually checked-in at this time, you could potentially lose your spot. 

There is no entry once the class door shuts!

Simply put, if you are on time, you are late. If you are 15 minutes early, you are safely on time. This is also known as Lombardi Time, by way of Vince Lombardi. Maybe you know the trophy named for him? It is presented to the winner of the NFL.

What is our Cancelation Policy?

You must cancel your reserved bike no later than 12 hours before your scheduled class; otherwise you will be charged the full price. You may cancel a class online or by calling our studios directly. To cancel online, select the class from your upcoming class list and then click “Modify” and then “Cancel” on the class details page. Please note that even Unlimited members who cancel late will be charged a discounted class rate from our drop in rate. No show-No Cancel will be charge a full class rate. 

When do class packages expire?

1 class expires in 30 days. 

5 packs expire in 30 days.

10 packs expire in 60 days. 

No extensions, No refunds. 

Do you have cycling shoes? Can I wear sneakers?

Our bikes require cycling shoes in order to ride. Sneakers are not permitted. Cycling shoes maximize safety and offer a more secure position in the pedals, enabling the rider to work more efficiently. If you want to bring your own cycling shoes, we recommend "Look Delta" cleats for our bike pedals, but SPDs will also work. Cycling shoes may be rented at the studio for $4.

Do you have boxing gloves? Can I bring my own?

Yes, we have boxing gloves to rent at $4, and Yes, you can bring your own if you would like too.

Do you have locker rooms?

Pedal House studios have lockers outfitted with digital locks in addition to separate changing rooms and showers.

Do you have water or do I have to bring my own?

We sell water for $5 a bottle. We also have filtered water fountains at the studio if you need to fill up.

What should I wear?

It is best to wear lightweight workout clothing that isn't too loose. We advise you to bring socks as well.

Can I buy a class and then give it as a gift?

No. You cannot sell or transfer your class to someone else. However, we do have gift cards.

Can I redeem a class and get cash back?

No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash.

How many calories are burned per class?

It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists or boxer can burn from 500-1,200 calories in a vigorous 45-minute workout.

Can I ride if I am pregnant?

Yes, but we recommend you check with your doctor before riding at Pedal House.

Do you hold Events or Private Rides?

If you would like to host a private ride or event at our studio, please email hello@pedalhousenyc.com.

Do you have Corporate Discounts?

To inquire about our corporate rates, please email hello@pedalhousenyc.com.

How do I switch bikes?

To switch your bike after booking, you will need to cancel your existing reservation and re-book the bike you prefer or you may also call the studio. if we have any open bikes, we will be happy to make the switch for you.

Memberships & Community Rides:

No Show & Late Cancels Policy.

Due to the high demands, if you no show or late cancel, you will be charged a full class or thirty-three percent of a full class, respectively.  A community ride, also known as a free class, we will impose a single class cost to your account.

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